Hagrid Solutions

a pragmatic approach to achieving IT best practice operations...

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The Diplomat – Service Integration & Management (SIAM)

making the world of integrations, work better for people

We believe that the future of providing successful multi-sourced or outsourced services eco systems has to be focused on the outcomes and ensuring that these relationships work better for people, not in win/loose or loose/win behaviours and objectives.

The Diplomat - Downstream Effects
The Diplomat is taking on the challenge
Business Benefits

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Detailed slidepack including Customer Use Cases...

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Product Expertise

Bringing together disparate systems and the information they hold can be a daunting task.  The experience and past success of Hagrid allows you to take advantage of enabling such integrations.  

Hagrid offers expertise with many 3rd party products in the form of architecture, implementations and upgrades.

The following list provide a convenient overview of relevant processes, products and platforms Hagrid Solutions specialise in;

ITIL Processes/Functions

  • Service Desk
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Knowledge Management
  • Asset Management
  • Configuration Management
  • CMDB
  • Service Level Management
  • Service Request Management

 

Products

  • ServiceNow
  • BMC Remedy
  • Micro Focus
  • Ivanti
  • HP
  • CA
  • Infoman
  • QSM
  • Tivoli
  • Microsoft MOM
  • Omegamon
  • ManageSoft ECM
  • Net-IQ
  • BMC Control-O
  • BMC Control-M
  • Xtraction

Other Products

  • Cloud Services
  • On-Premise
  • Security Services
  • Consulting

Platforms

  • Cloud
    • AWS
    • Azure
  • Mainframe
  • Wintel
  • Unix/Linux

DBMS

  • SQL Server
  • Oracle
  • Sybase
  • Ingress