Diplomat unlocks the value of high-velocity teams by accelerating the connected flow of work between fragmented tools and disparate groups.
Hagrid Solutions provides a simple, fast, support engagement model for customers. The core elements of the process are; Nominated customer support personnel are defined in our support system and...
Our Rapid Process Deployment approach is a best practice approach to developing an ITIL-aligned Service Management capability. This activity is a proven approach developed by Hagrid based on many years...
Assess your organisation’s current IT Service Management capability/maturity. SMA covers Process, Technology and People, providing an assessment of both the current capabilities to support existing business needs, and future...