Hagrid Solutions

Hagrid offers a quality services team with significant expertise relevant to IT Service Management implementations and process improvement projects.


    Our service offerings include;

    • Process Improvement and Re-engineering ITIL aligned Service Management disciplines
    • ITIL and Six Sigma Process Improvements
    • System Analysis and Process Reviews
    • Dashboard and Reporting Solutions
    • Product Implementations and Migrations
    • Product Configurations and Customisations
    • IT and Business process documentation
    • Project Management
    • Software Development
    • System Integration and Interfaces
    • Automated Service Level Agreement Implementation

    Our credentials include;

    • Process Improvement and Re-engineering ITIL aligned Service Management disciplines
    • Experience with BMC Remedy, BMC Helix, HP ITSM, IBM Infoman, ServiceNow, Atlassian JSM, Ivanti ITSM, CA Service Desk (from v4.0)
    • ITIL Master and Six Sigma Black Belt, ITIL certified staff
    • Other BSO product experience with CA Asset Management, Software Delivery, Network Systems Management, Automation Point, CMDB
    • Mainframe and Distributed Platform expertise
    • Project Management training and experience, AGILE, PMBoK
    • Customised IT Service Management Training
    • Programming experience with Assembler, .Net, NCL, Perl, Rexx, Majic, Wand, Spell, Python, PHP, HTML, XML, C, VB, Javascript, Lisp, Magik, SQL, ASP

    Business Analysis

    Hagrid provides experienced BA's to assist in discovering, identifying and documenting your business and technology requirements.

    Reports Analysis

    Having developed the Extraction Reporting Tool now provided by Ivanti, Hagrid is perfectly placed to work with you to implement or expand your Business Intelligence capabilities.

    Support Services

    Nominated customer support personnel are defined in our support system and are able to create and monitor Incidents (and associated Problems) and Requests.

    Project Management

    Whether you operate an Agile, Waterfall or Hybrid PM discipline, Hagrid has experienced Project Managers available.

    Rapid Process Deployment

    Our best practice approach to developing an ITIL-aligned Service Management capability. This activity is a proven approach developed by Hagrid based on many years of successfully implementing ITIL processes.

    Cloud Computing

    Experienced Cloud Professionals in AWS, Azure, and leading Cloud platforms.

    Our Experts are always ready to work with you.

    Let's Talk

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