Hagrid Solutions

a pragmatic approach to achieving IT best practice operations...

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Services

Hagrid offers a quality services team with significant expertise relevant to IT Service Management implementations and process improvement projects.

Our service offerings include;

  • Process Improvement and Re-engineering ITIL aligned Service Management disciplines
  • ITIL and Six Sigma Process Improvements
  • System Analysis and Process Reviews
  • Dashboard and Reporting Solutions
  • Product Implementations and Migrations
  • Product Configurations and Customisations
  • IT and Business process documentation
  • Project Management
  • Software Development
  • System Integration and Interfaces
  • Automated Service Level Agreement Implementations

Our credentials include;

  • CA Service Desk experience ranging from release 4.0
  • Experience with BMC Remedy, HP ITSM, IBM Infoman, ServiceNow
  • ITIL Master and Six Sigma Black Belt
  • ITIL certified staff
  • Other BSO product experience with CA Asset Management, Software Delivery, Network Systems Management, Automation Point, CMDB
  • Mainframe and Distributed Platform expertise
  • Project Management training and experience, AGILE, PMBoK
  • Customised IT Service Management Training
  • Programming experience with Assembler, .Net, NCL, Perl, Rexx, Majic, Wand, Spell, Python, PHP, HTML, XML, C, VB, Javascript, Lisp, Magik, SQL, ASP

more information…

  • Hagrid Diplomat
  • Product Expertise
  • Service Management Assessment
  • Rapid Process Deployment
  • Support Services
  • Home
  • Products & Services
  • About
  • Contact
  • Support

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