Hagrid offers a quality services team with significant expertise relevant to IT Service Management implementations and process improvement projects.
Our service offerings include;
- Process Improvement and Re-engineering ITIL aligned Service Management disciplines
- ITIL and Six Sigma Process Improvements
- System Analysis and Process Reviews
- Dashboard and Reporting Solutions
- Product Implementations and Migrations
- Product Configurations and Customisations
- IT and Business process documentation
- Project Management
- Software Development
- System Integration and Interfaces
- Automated Service Level Agreement Implementations
Our credentials include;
- CA Service Desk experience ranging from release 4.0
- Experience with BMC Remedy, HP ITSM, IBM Infoman, ServiceNow
- ITIL Master and Six Sigma Black Belt
- ITIL certified staff
- Other BSO product experience with CA Asset Management, Software Delivery, Network Systems Management, Automation Point, CMDB
- Mainframe and Distributed Platform expertise
- Project Management training and experience, AGILE, PMBoK
- Customised IT Service Management Training
- Programming experience with Assembler, .Net, NCL, Perl, Rexx, Majic, Wand, Spell, Python, PHP, HTML, XML, C, VB, Javascript, Lisp, Magik, SQL, ASP