a message from the Managing Director...
It’s no secret, we are in the midst of rapid transformation, where IT is more essential to the business than ever before…..therefore everyone is trying to build capabilities that enables the faster delivery of great always-on services that exceed customers’ expectations, while also managing costs, exposures and risks.
However, old BSM ways of working (that’s bad service management) constrains progress and slow work down from getting done.
By way of example, we consistently find:
§ Rigid processes – that limit the agility and speed at which you can deliver great service experiences and respond to business change.
§ Disparate, disconnected tools – that interrupt the flow of quality information. This negatively impacts good decision making and placing unfair strain and pressure on people which leads to errors.
§ Siloed Development, Operations and Business teams – struggle to be connected due to siloed tooling, workflows and work structures that are curtailing the critical enablement of high performing digital business.
The bottom line is Hagrid unlocks IT at high velocity.
§ Empowering teams to deliver great service experiences fast with practices and processes that are continually adapted to their needs.
§ Providing teams with greater insights and more visibility to make better decisions with greater impact
§ Delivering integrated, streamlined workflows and information across development and operations and the business to accelerate delivery, enhance supportability and derive value at scale.
We have tonnes of experience and we bring that to the table each and every day. We’re here to get rid of BS and also to give our customers a fair go – we never screw them over or gouge them or let them down…..
While delivering great customer experiences is important to us what is paramount to our success is customer loyalty. Hagrid is celebrating our 21st birthday and we’re very proud that many of our customers have been loyal for that entire journey.
Yes, we are all grey and wisened...
Been there, fixed it, hands on knowledge.
Hagrid's Diplomat Automated Ticket Exchange making integrations work better for people.
Thinking outside the box to deliver more, with less fuss and clear goals.
We work with the industry's best to deliver
Leveraging a combination of extensive experience, industry leading partners and a pragmatic approach that continually strives towards improving the quality, reducing costs, enhancing function and delivering benefits from services.
Meet With Expert Team
Richard Hayes-RosarioManaging Director
- Phone: +61 411 101 733
- Email: email@example.com
Roland GeilenSenior Consultant
- Phone: +61 407 419 646
- Email: firstname.lastname@example.org
Ken SandersSenior Consultant
- Phone: +61 412 135 108
- Email: email@example.com
- Phone: +61 407 806 703
- Email: firstname.lastname@example.org
Bernie SymonsSenior Software Engineer
- Phone: +61 412 438 070
- Email: email@example.com
Patrick BustardSenior Consultant
- Phone: +61 412 107 045
- Email: firstname.lastname@example.org