Hagrid Solutions

Hagrid Diplomat

A bidirectional workflow, process & data integration platform removing disparate tool, process & team blocks.

Hagrid Diplomat

bidirectional workflow, process inter-lock and data integrations between a customers’ internal and external suppliers tools

Support Services

Hagrid Solutions provides a simple, fast, support engagement model for customers.

Support Services

The core elements of the process are; • Ticket Logging (Self-Service or Email) • Escalation and Notification • Response and Resolution • Closure and Review

Expert Advice

Hagrid has the right people and pragmatic approach to provide you with expert advice and guidance.

Expert Advice

ITIL Masters & Six Sigma Black Belt Industry and Vendor Certifications Real-world advice

Invest with Confidence

Hagrids proven track record enables you to invest with confidence.

Invest with Confidence

We'll find and define the right solution with you. • Backed by the global strength of vendors. • Delivered by a strong local capability. • Same products, better value and great outcomes.

From Start to Finish

Hagrid embraces a proven methodology of working pragmatically "with" you (not "to" you)

Start to Finish

Know your customer Accountability Trust Outcome Driven Low Risk

Balanced View

Hagrid places the customers challenges, needs and objectives first, not the vendors.

Balanced View

Vendor agnostic Partner with all leading vendors Broad real-world experience


providing the best advice for your business

Successful Transformation

At Hagrid, we believe the key to a successful digital transformation is founded on a passion to create a better way to engage customers and deliver an “I want to do that again” experience. It’s this experience that drives successful adoption and optimisation of investments in technology.

Consistently Delivered Results

Hagrid digitally transforms IT Service Operations and Delivery into a stronger source of competitive advantage for the business by underpinning and aligning with business agenda.
Hagrid transforms IT into a stronger source of competitive advantage while also moving the costs of running IT to the left. That is away from keeping the lights on and perennial fire fighting activities and towards accelerating and enabling the delivery of the business agenda.


Hagrid Solutions distinguishes itself by;

  • Providing a very experienced team that knows how to deliver outcomes
  • Delivering an outstanding level of customer service
  • Focusing on our customers success
  • Passion to overcome our customers challenges, address the needs and achieve their goals
  • Strongest local capabilities backed by the strength of global vendors
  • Providing equal opportunities for employees with a strong ethical and teamwork ethos
  • Engaging anti discrimination, harassment and bullying practices in the workplace
  • Taking all measures to preserve and protect the integrity, confidentiality and availability of customer and Hagrid Solutions data
Expert People

Our Team Members

Experienced, knowledgeable and reliable; our team of experts bring real-world, business and technology skills and understanding to work with you to deliver quality solutions.

Ian Tennent

Regional Manager

Patrick Bustard

Senior Consultant

Bernie Symons

Senior Software Engineer

Ken Sanders

Senior Consultant

Roland Geilen

Senior Consultant

Richard Hayes-Rosario

Managing Director
Contact us

Get In Touch

    Contact Info

    2 Claremont Street South Yarra VIC 3141


    +61 411 101 733‬


    Opening Hours

    Mon-Fri: 09:00-18:00

    Hagrid Solutions is proud of our world-leading partners
    who enable us to deliver best-of-breed products and services for our clientele...