Hagrid provides links to websites outside of the Hagrid service. These linked sites are not under the control of Hagrid, and we are not responsible for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we suggest that you examine the Terms and Conditions of those websites.
Who we are
Our website address is: https://www.hagridsolutions.com.au.
Hagrid is an Australian IT business solutions provider with our offices in Melbourne.
In the process of running our business we handle personal information relating to our business clients and also relating to the personal information which we may process or manage on behalf of our clients.
What personal data we collect and why we collect it
Hagrid collects information from several sources. Beside information that we manage on behalf of our clients (as outlined below), we collect information on individual clients and on employees and contractors.
Most Hagrid relationships are with business clients, however our client records will often include limited information about individuals who are our key client contacts. Our records about these client contacts will generally include contact details, job description, and information about their interest in our products and services.
Under the Privacy Act, certain types of personal information are regarded as sensitive and must be treated with a higher standard of care. This includes information relating to health, religious beliefs and criminal records. Hagrid does not normally collect this kind of information, unless a person provides it to us for a specific purpose, for example because it is related to a particular product or service that we are providing.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you submit an enquiry via our contact form(s) then this information is transmitted via email to us. We will use this information to assist in answering your enquiry and will manage this information in accordance with this policy.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Our site uses Google Analytics. We do not expose emails or other personally identifiable information to Google via URLs.
Who we share your data with
Unless required by law and in accordance with the Privacy Act, Hagrid does not and will not share your data with any other party.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Our contact information
What to do if you have a problem or question
How we handle personal information that belongs to clients
Many parts of our business handle personal information that has been collected by our clients.
For example: As part of a client project, specific information about the clients business and staff may be required for population of databases and configuration of applications and solutions that we deliver.
In handling personal information that belongs to clients, we only process it for the purpose of providing the services that the client has requested. This is spelt out in our agreements or communications with our clients. We do not use or retain it for any purpose other than the delivery of the service (other than for auditing or legal reasons).
Using and disclosing your personal information
We process personal information relating to our clients to better understand their needs and to provide them with information about our products and services.
Hagrid generally explains how it will use or disclose personal information at the time it collects the information.
In addition, personal information may be disclosed when required by law;
- we believe it necessary to provide a client with a service that they have requested;
- it is necessary to implement our terms of service;
- it is necessary to protect the rights, property or personal safety of another Hagrid client, any member of the public or Hagrid;
- the assets and operations of the business are transferred to another party as a going concern.
Like most businesses, marketing is important to Hagrid for our continued success. We believe we have a range of services that we provide to customers at a high standard. It is a priority for us to inform people about how we can help them.
When you provide your personal information to Hagrid, we will ask you to choose as to whether or not you wish to receive further information about special offers, promotions, and other parts of our business. We also send promotional information to other people who are not regular Hagrid clients to introduce them to our business. If a person indicates to us that they do not wish to receive this information, we will not send further communications to them.
Individuals are always welcome to accept or decline communications from Hagrid. At any time a person may opt-out of receiving communications. If you are receiving unwarranted promotional information about Hagrid, you may remove your name from our list by emailing us and asking to be removed from our mailing list. Please allow 7 days for this request to be processed.
You can access the information we keep about you
The Privacy Act sets out the rights that you have as an individual to see any personal information that Hagrid may have concerning you.
If you would like to:
- see your personal information;
- change any inaccurate or out of date personal information; or
- have your personal information deleted,
please contact us by email: firstname.lastname@example.org
Our file of your information will be made available to you within 14 days.
Deleting the information we have about you
If you wish to have your personal information deleted, please let us know in the same manner and we will take all reasonable steps to delete it unless we need to keep it for legal reasons. Occasionally, information that a person requests to be removed will be retained in certain files in order to resolve disputes or for auditing purposes. In addition, information is never completely removed from our databases due to technical and legal constraints, including stored “back up” systems. Therefore, individuals should not expect that all of their personally identifiable information will be completely removed from our databases in response to their requests.
Storage and security of your personal information
Hagrid understands the importance of information security. We provide data security services to our clients, and we apply the same high standards of security to personal information that is held within our business. We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. We require our employees to respect the confidentiality of any personal information held by Hagrid.
Unfortunately, no information security system over the internet can be guaranteed to be 100% secure, so we cannot give an absolute assurance that the information you provide to us will be secure at all times. We do however regularly review our security practices to minimise the possibility of any unauthorised access to personal information or other confidential information.